Support Center

computer support

Phone Support

  • (206) 388-2525

it support

Remote Assistance

Click the button below to download our remote assistance applications.
ManageIT Remote Viewer
network services

ManageIT Client Agent

Install the Default Install Agent on your machine.
The Agent allows your system administrator to remotely and transparently manage your PC
Download Default Install Agent
computer support

Crossloop

Click the button below to access our Crossloop portal.
Access Crossloop Portal
it services

Client Portal

Click the button below to access our client portal. Create new service tickets or monitor the status of existing tickets.
Access Client Portal

Welcome to the PacketDrivers IT Outsourcing Support Center

Please use the following contact information for technical support requests only. For all other inquiries please use the information and form on the Contact Us page.

Submit a Support Request
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The PacketDrivers Help Desk is staffed Monday – Friday 8:00AM – 5:00PM (Pacific Time). There are a number of ways to get help.

Submit an online request below: http://support.packetdrivers.com

  • Want to keep working while getting support? Try our new online Chat ability. Click on the chat link at the bottom of this page.
    E-mail us at helpdesk@packetdrivers.com.
    Call us at 206-388-2525.
  • Please note that for emergency system wide outages outside the Help Desk support hours you must call the Help Desk number (206-388.2525) AND follow the prompts for emergency support. At that time a PacketDrivers Engineer will be paged. A PacketDrivers Engineer is on-call for emergency support 7×24.